Privacy and Confidentiality
Your privacy and confidentiality are central to our counselling practice. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the ethical standards outlined by the Australian Counselling Association (ACA) Code of Ethics and Practice Standards. Wellness In Thought follows the Factsheet - Privacy Checklist for Telehealth Services, published by the Australian Government, Department of Health.
Collection of Personal Information
We collect only the information necessary to provide safe and effective counselling services. This may include:
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Contact details
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Relevant personal and background information
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Health and wellbeing information
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Emergency contact details
Information is collected directly from you, unless otherwise authorised or required by law.
Use of Information
Your information is used solely for the purpose of:
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Providing counselling services
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Maintaining clinical records
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Contacting you regarding appointments
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Meeting legal, ethical, and professional obligations
We do not sell, rent, or share your personal information for marketing purposes.
Confidentiality
All information shared in counselling sessions is treated as confidential. Confidential information will only be disclosed where:
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You have provided written consent
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There is a serious and imminent risk of harm to you or another person
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There is suspected abuse or neglect requiring mandatory reporting
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Records are subpoenaed by a court of law
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Disclosure is otherwise required by Australian law
Where possible, confidentiality limits will be discussed with you before any disclosure occurs.
Storage & Security
Client records are stored securely in line with professional standards. Electronic records are protected through secure, end-to-end encrypted, password-protected systems. Any physical records are stored in locked storage.
Records are retained for the period required under Australian legal and professional guidelines before secure disposal.
Telehealth & Online Services
For telephone and video counselling, reasonable steps are taken to use secure platforms and protect your privacy. However, clients are encouraged to ensure they are in a private space during sessions to maintain confidentiality.
Access to Your Information
You may request access to your personal information or request corrections where appropriate. Requests can be made in writing and will be responded to in accordance with Australian Privacy Principles.
Complaints
If you have concerns about how your information is managed, you are encouraged to raise this directly with us in the first instance. If the matter is not resolved, you may contact the Australian Counselling Association or the Office of the Australian Information Commissioner (OAIC).
Website Specifics
Please visit the below links to understand the privacy policies of the platforms we use.
Updates to our privacy policy will be uploaded to our website. Client's will be asked to review the updated privacy policy before their next appointment.